On May 17, 2022 (87 FR 30000), the Department of Transportation (DOT) published a notice in the federal register re-initiating Office of Management and Budget (OMB) review of the following proposed Information Collection Request (ICR) “Improving Customer Experience (OMB Circular A–11, Section 280 Implementation)” for approval under the Paperwork Reduction Act (PRA). The DOT previously initiated, but did not complete, such review under 85 FR 64614 (October 13, 2020). DOT’s goal of this ICR is to have a modern, streamlined and responsive customer experience means: Raising government-wide customer experience to the average of the private sector service industry; developing indicators for high-impact Federal programs to monitor progress towards excellent customer experience and mature digital services; and providing the structure (including increasing transparency) and resources to ensure customer experience is a focal point for agency leadership.Please submit comments on or before June 16, 2022.

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DOT 05-17-2022 request for comment-Improving Customer Experience